AllDup not moving or deleting files as requested

English support for the software AllDup
Post Reply
Recreate7630
Posts: 3
Joined: 28 Jan 2023, 05:48

AllDup not moving or deleting files as requested

Post by Recreate7630 »

I am using AllDup 4.5.26. I have a list of groups that I am trying to clean up. When I choose files, either in one group or several, and then try to move the files or delete them, the window appears to take the action, the update status updates, but then the process hangs and AllDup closes itself. I have been using AllDup for several months. This is a new occurrence.

Thank you.
Administrator
Site Admin
Posts: 4046
Joined: 04 Oct 2004, 18:38
Location: Thailand
Contact:

Re: AllDup not moving or deleting files as requested

Post by Administrator »

It may have something to do with the data you are trying to copy or move.
Create a new test folder on the C: drive and copy some duplicate files into it.
Does AllDup behave the same way with this test data?
Recreate7630
Posts: 3
Joined: 28 Jan 2023, 05:48

Re: AllDup not moving or deleting files as requested

Post by Recreate7630 »

I might be. One of the folders I am trying to compare is an SMB share mounted as a drive letter. I have used this in comparisons before without difficulty. I am trying to move the folder to a fixed drive but I need to make space. In the meantime, as a test, can I get a previous version of AllDup, maybe 4.5.16 or 4.5.18. I am pretty sure I did compares during this time and I don't remember problems. Thank you for your time!
Administrator
Site Admin
Posts: 4046
Joined: 04 Oct 2004, 18:38
Location: Thailand
Contact:

Re: AllDup not moving or deleting files as requested

Post by Administrator »

Recreate7630 wrote: 30 Jan 2023, 05:50 In the meantime, as a test, can I get a previous version of AllDup, maybe 4.5.16 or 4.5.18.
https://alldup.en.uptodown.com/windows/versions
Recreate7630
Posts: 3
Joined: 28 Jan 2023, 05:48

Re: AllDup not moving or deleting files as requested

Post by Recreate7630 »

Thank you. I'll relay the results.
Post Reply