FAQs
General Questions
Installation and Getting Started
Copy Operation (Copying)
Copying Files
Synchronization
Network
AllSync Scheduler
AllSync Scheduler Service
General Questions
Can I use AllSync to synchronize the content of databases (e.g. Outlook) and other files?
No. AllSync cannot be used to sync the content of databases and other files.
Does AllSync support tape drives and DAT streamers?
No. Backup onto tape drives isn't possible unless the vendor provides a driver enabling the drive to be accessed via a drive letter.
Can I use AllSync to copy data items to an FTP server?
For this you need an additional software tool like
NetDrive Client or
WebDrive.
When synching two computers does the same operating system have to be installed both of them?
No, this isn't necessary.
Can I use AllSync to back up my data onto CDs and DVDs?
For this you need packet writing software like
InCD or
DLA.
Cf. instructions
Backup on CD/DVD.
Installation and Getting Started
Which computer does AllSync have to be installed on if I want to sync the data between two computers?
AllSync has to be installed on only one of the computers.
We recommend installing AllSync on the more powerful of the two computers.
Why does a SmartSound QuickTracks Plug-in installation dialog appear when starting AllSync?
This problem is caused by the incorrect installation/uninstallation of another software product.
A solution to this problem is offered by the vendor:
SmartSound.
Copy Operation (Copying)
How can I have a copy operation automatically run when starting Windows?
You can create a
shortcut of your profile in the Windows Startup folder or have the profile started by
AllSync Scheduler when starting Windows.
How can I have the USB device automatically deactivated after running a copy operation?
In the profile properties, enable the option
Safely remove hardware after copy operation.
Copying Files
How can I copy open files using AllSync?
Open (locked) files can be copied by using additional software tools like
File Access Manager or
Open File Manager.
How does AllSync know which file – source or destination – needs to be copied?
AllSync uses the last modified date, which is automatically updated by Windows as soon as a change has been made to the file.
Why may the source and destination files still show a difference of a few seconds after a copy operation?
This is caused by differing
treatment by Microsoft Windows of the NTFS and FAT file systems.
You can remedy this problem by activating the
Treat files with a modified time differential of option in the Profile Properties (Copy Rules).
Can I use AllSync to copy files with Unicode characters in their names?
Yes. For more information, refer to
Unicode.
How can I boost the copying speed in data transfer over network links?
Use
copy method C in this case (cf. Profile Properties).
Synchronization
Does AllSync recognize when the same file on two computers has been processed since the last sync operation?
Yes, this is enabled via the
File Date/Time Conflict option.
Network
What link is required between two computers so I can sync data using AllSync?
The computers have to be linked via a network and read and write access has to be enabled for the data.
For more information on networks under Windows, see
www.windowsnetworking.com.
What ports and protocols are used when transferring data to another computer?
AllSync uses standard Windows protocols and ports (TCP 139 / UDP 137-138) for data traffic in Windows networks.
For more information, see
Windows Ports and Protocols.
AllSync Scheduler
Why aren't my tasks being started at the scheduled time?
Tasks can't be automatically run unless
AllSync Scheduler is started
and activated.
AllSync Scheduler Service
Why can't AllSync Scheduler access linked drive letters?
Windows doesn't enable access to linked drive letters unless the user is logged in to the system and the service has been installed under the user's account.
In this case, use a direct UNC path in lieu of a drive link.
Why can't AllSync Scheduler access drive letters mapped by WebDrive?
In the options of WebDrive, enable access by Windows services to mapped drive letters.
